DYNAMIC HUNT GROUP
Full control to makes changes to agents and call flow in real time.
MUSIC AND MARKETING ON HOLD
Create, load and play messages when callers are placed on hold. Change the messages whenever you need to maximise your services.
Simply to use but highly configurable call logger that can provide statistics at extension or hunt group level. You define the parameters and search. Total calls, total duration, differentiate between inbound, outbound and find missed calls. Free as part of the service with the possibility to schedule exportable data as well.
Add you contact individually or as a group. Have their names and numbers presented whenever they call to personalise your call handling and also dialling.
DYNAMIC PC APPLICATION
Intuitive screen application linked to your desk phone providing a range of intelligent features to increase productivity; including call control, contact lists, call logs, access to voicemail, instant messaging, outlook integration, conferencing and web dialling.
SELF ADMINISTRATION PORTAL
Full control of your service, including the ability to self provision new services and make changes in real time to call control. We provide full training so you can change services anytime from any device. Alternatively we can make the changes for you, free of charge!
Flexible call recording with easy access. You choose how you want to record, on demand, always or with pause and resume. Access is through our intelligent web portal and voice recordings can be downloaded and shared.
In addition we store three months free of charge, after that they are cancelled or you pay a low fee for data storage.
Simply Integrate android or Apple phones within your service, with intuitive buttons for hold, transfer and conference, Our mobile application simplifies call handling and provides a professional calling experience, masking the native mobile number without any of the reliability issues of running SIP clients. You present your desk phone number when dialling and receive calls from your desk phone number. In addition you have access to your directory, call logs, and colleague’s availability.
Simply connect a phone at home or add multi devices to your main number so you can share your work locations. Highly flexibly and configurable in real time.
We offer a range of intelligent call centre services including call centre queue applications with dynamic agent control features and enhanced call reporting and live call statistics. Manage multiple queues simply from the desktop reacting in real time to demand and resource availability. With the ability to listen in, record and instant message agents to improve performance and productivity.
CREDIT FRAUD PROTECTION
Toll fraud and hacking is a real threat in the industry with many organisations suffering from high phone bills that are generated by hacking into your system, these can run into £000’s and sometimes £0000’s of pounds.
To combat this threat head on we set credit limits at individual extension level typically set at £15 and also business level, together with % threshold alerts.
Take the Next Step
NOW IS THE TIME TO MOVE TO AVALLE4BUSINESS CALL 08000 129921