Call Handling Out of Hours

Call Handling Out of Hours

How to handle calls outside traditional business hours! What do you do when you receive calls throughout the day and night and need to provide different responses? It’s not straight forward especially if you need to regularly change your opening times due to supply...
Personalised Communications

Personalised Communications

Make Things Personal How many people feel happy when they are recognised in a restaurant or hotel? We all do! Personalising interactions creates a human touch, makes you feel welcome and most importantly makes you stay, return and reorder. Customer retention is a...
Are You Losing Valuable Calls

Are You Losing Valuable Calls

High Call Volumes, But No Staff! High inbound calls for services or products can happen at any times during day, depending on what you provide and who your customers are. Hospitality, event booking, promotions and special offers can all create peaks in demand which...
A Phone System In Your Pocket

A Phone System In Your Pocket

A cloud hosted phone system on your smartphone Keep connected, all you need is your mobile Full access to your customer directories See availability of colleagues Use your work number Record your calls, full call logging Instant message Watch the...
Simple Effective Audio Conferencing

Simple Effective Audio Conferencing

Being able to talk to a group of people is a critical tool to progress business objectives, however getting the right people together can be extremely difficult. Organising face to face meetings for 3 or 4 people may take days or weeks to set up and as the size of the...
Security in VoIP

Security in VoIP

Fraud Guarantee Phone hacking is just one of many security breaches a business needs to consider as part of their IT strategy. With the escalating amount of cyber crime taking place every day in the UK, businesses cannot be reactive to the threat and disruption they...